Frequently Asked Questions

FAQ categories

General

  • Why do I need Chikka?

    Because chitchats don’t have to end when you run out of load or your friend goes offline.
    Chikka lets you I.M. and text for free wherever you are in the world.

  • How do I create a Chikka account?

    After downloading Chikka on your mobile device or computer, click Register.

    If you own a Smart, Globe, or Sun Cellular mobile number and you’re in the Philippines, you can easily create a Mobile Account by texting JOIN to 2814 (free of charge as a welcome treat ).

    Remember: Your mobile number will serve as your Chikka ID in the 63-format (ex. 639188765432).

    If you’re overseas or do not have a local Philippine number, you can sign up for a Non-Mobile Account instead using a valid email address. Once successfully registered, a permanent system generated Chikka ID with a top-secret password will be assigned to you. Mobile contacts receiving Chikka text messages from you will see 2814<Chikka ID> (ex. 28140123456) as the "Message Sender." If they wish to reply to you, they should also send their message to that number.

    A Mobile Account is not only cooler but more convenient as well because it allows you to continue sending and receiving Chikka messages as text on your mobile phone even if you’re signed out of Chikka.

  • What are Chikka Text Credits?

    Chikka Text Credits are free text messages you can send online via Chikka to existing Globe/Smart/Sun Cellular subscribers. Your Chikka Text Credit gets refreshed daily so you don’t have to worry about tomorrow’s messages. Currently, there is no way for users to purchase extra credits. However, you can earn more credits whenever your friends send a mobile reply to your Chikka text message.

    Please note that your mobile recipients will need to reply to at least one for every three messages you send them using Chikka online for them to receive your succeeding messages. This is in line with the anti-spam policy set by the telecommunications carriers to protect users from receiving unsolicited and unwanted messages.

  • How much will I be charged if I use Chikka?

    Chikka texting online is always free. That’s the golden rule.
    In fact, receiving Chikka messages is also free.

    Mobile replies to Chikka messages, however, are at a regular rate of P2.50/txt for Globe and Smart subscribers; and P2.00 for Sun Cellular subscribers. It’s a great idea to encourage your friends to sign up to Chikka as well so you guys can text each other for free.

  • Can I send load via Chikka?

    Chikka doesn’t currently support this feature.

  • Can I use Chikka on my mobile phone?

    Yes, Chikka is currently available on Android and iOS. If your phone is not supported, you can still use Chikka by logging on to your downloadable Chikka on Windows, Web Messenger, Facebook or Google Chrome.

  • I’m in the Philippines, can I use Chikka to text friends abroad?

    Yes, for as long as your friends are also using Chikka or are using PH mobile numbers.

  • I’m using a Philippine roaming SIM abroad, can I reply to Chikka messages from my mobile phone?

    We don’t encourage that you do so. You see, replying to Chikka messages outside the Philippines using your roaming SIM means that messages will be transmitted through international carriers, so we cannot guarantee receipt.

    Charges for international replies also depend on your carrier. Please contact your mobile service provider for details.

  • I forgot my password, can I still log on to Chikka and text free?

    Definitely! Just go to your Chikka Text Messenger then click on “Retrieve Password.“ Fill in your Chikka ID or email address; and your password will be sent to you.

    If you have a Mobile Account, you will receive your password on your mobile phone. On the other hand, you can also just send PASSWORD to 2814 using your registered mobile number. That’s P2.50 per text for Smart and Globe subscribers; and P2.00 for Sun Cellular subscribers.

    Meanwhile, Non-Mobile Account users will receive their passwords via email.

  • Why am I not receiving messages?

    Here are the two most common scenarios:

    • Your mobile buddies forgot to use 2814<Chikka ID> (ex. 2814639188765432) when replying to your Chikka messages.
      Sending mobile messages to just your Chikka ID without the extra “2814“ will cause your messages to get lost in digital space.
    • Poor network connection
      Your Chikka experience will depend on available WiFi or 3G data bandwidth within your area. Message traffic also depends on your network provider and location where message was sent. Please allow lead time for all your messages to be delivered successfully.
  • How do I delete my account?

    We’ll tell you how only if you promise to sign up for a new one. Kidding! Deleting your Chikka account is as easy as registering. Simply email a request to support@chikka.com and we’ll deactivate your account within 24 hours upon confirming your request.

Chikka for iOS

  • Can I send messages to more than one recipient?

    Yes, just add them all in the recipient box.

  • How do I manage my Chikka buddies?

    Send a Chikka message to your friend and he/she will automatically be added to your buddy list. To edit or manage your buddy list, please log on to www.chikka.com.

  • I’m always online on 3G but why am I not getting notifications when I receive Chikka messages?

    It could be the notification setting on your device. Please double check and make sure that you’ve enabled alerts when receiving Chikka messages. It also helps to make sure you have a decent internet connection to support the messaging service.

Chikka for Android

  • Can I send messages to more than one recipient?

    Yes, just add them all in the recipient box.

  • How do I manage my Chikka buddies?

    Send a Chikka message to your friend and he/she will automatically be added to your buddy list. To edit or manage your buddy list, please log on to www.chikka.com.

Chikka for Windows PC

  • How to turn on message archiving?

    If you want to save your last 20 messages, kindly change your settings to turn on message archiving. Just sign in to your Chikka Account, go to My Chikka > Settings > Logs.

    Then, you can view your archived messages by going to My Chikka > My Account > Show Message Logs.

  • Why am I getting disconnected?

    Your session might have expired or you might have been disconnected from the internet. We sure miss you, so please sign back in.

ChikkaLite for Google Chrome

  • How do I view my buddy list?

    ChikkaLite for Chrome doesn’t support an address book but it address book but it lets you text for free as it quietly sits on your browser while you do other things. But of course, you can assign names to your message boxes so you won’t get confused on who’s who.

  • How come I can’t sign in using my email address?

    Not yet, folks. But we are working on it.

ChikkaLite for Facebook

  • Can I register my Philippine roaming number to ChikkaLite?

    Yes, but you cannot use your roaming number to reply to messages.

  • Can I send group messages?

    Yes, you can send a message to a maximum of five (5) recipients at a time.

  • How do I manage my buddies from my ChikkaLite address book?

    Your ChikkaLite address book is mainly your Facebook friends who are also using ChikkaLite. You can add, edit and delete only the contacts that you manually added.

  • I get an Error message saying "Insufficient Credits" whenever I attempt to send a message via ChikkaLite, even if I still have credits. What should I do?

    Try Power refresh! (Ctrl+R on a PC, Command+R on a Mac)

  • How can I view my Sent items?

    Sorry but this feature is currently not supported by ChikkaLite.

  • Why is ChikkaLite not working on Facebook mobile?

    ChikkaLite is really meant to be accessed via Facebook using your computer and not by any mobile device.

Chikka Web Messenger

  • I’m trying to sign in to Chikka Text Messenger on the web, but it says I need to turn on JavaScript, what does this mean?

    The Chikka Web Messenger requires JavaScript to sign in. To enable JavaScript, you may follow the instructions below:

    Internet Explorer for Windows

    • Select TOOLS and click INTERNET OPTIONS
    • Click SECURITY tab and click CUSTOM LEVEL
    • Scroll down to the Scripting category and select the ENABLE button for ACTIVE SCRIPTING
    • Click YES in <Are you sure…> window.
    • Click OK button
    • Close the window and Click the REFRESH button or press Ctrl+R

    Firefox for Windows

    • Select TOOLS and click OPTIONS
    • Select CONTENT tab
    • Check ENABLE JAVASCRIPT
    • Click OK button
    • Close the window and Click the REFRESH button or press Ctrl+R

    Safari for Mac

    • Select SAFARI from the menu bar and click PREFERENCES
    • Click the SECURITY icon
    • Check ENABLE JAVASCRIPT
    • Close the window and click the Reload button in the browser icons.

    Firefox for Mac

    • Select FIREFOX from the menu bar and click on PREFERENCES
    • Click the CONTENT tab
    • Check ENABLE JAVASCRIPT
    • Close the window and click the Reload button in the browser icons.

Chikka on SMS

  • How do I use Chikka on my mobile phone?

    You can use Chikka on your mobile phone by texting your messages to 2814 (Ex. 2814639178765432) at a standard rate of P2.50 per text for Smart and Globe subscribers; while it’s P2.00 Sun Cellular subscribers. for Sun Cellular subscribers. You can also manage your Chikka account via text (applicable to Philippine mobile subscribers only) using the following keywords:

    Description Keyword Send to
    Register JOIN 2814
    Retrieve password PASSWORD 2814
    Update profile NAME <Last Name>, <First Name> 2814
    Send email TXT <Email Address> <Message> 2814
    Receive online alert from a specific buddy ALERT 2814 <ChikkaID>
    (Ex. 281400123456)
    Stop all online alerts ALERT OFF 2814
    Block a buddy BLOCK <ChikkaID> 2814
    Unblock a buddy UNBLOCK <ChikkaID> 2814
    Add a buddy ADD <ChikkaID> 2814
    Know more about CHIKKA HELP 2814

Can’t find the answers to your questions? Email us.